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- I can't log in.
  - 99% of the time, login problems are caused by 3 things:
    - You mistyped your email or password.
      (Your login credentials are space- and case-sensitive. Try again, slowly and carefully.)
    - You typed a different email or password then what's in your membership.
      (Do you have multiple emails? Try another one.)
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      (Register first. Then log in.)
  - The remaining 1% are caused by things like browser security settings, or site maintenance.
- I didn't receive my email-verification email.
  - Please check your email spam/junk folder; legitimate emails are often placed in such folders.
  - If the email is not in your spam/junk folder, your email provider probably deleted it before it reached your inbox.
  - You may resend the verification email.
- I didn't receive my purchase receipt.
  - Please check your email spam/junk folder. Legitimate emails are often placed in such folders.
  - If the email is not in your spam/junk folder, your email provider probably deleted it before it reached your inbox.
  - You may print a receipt from your purchase history page.
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    - Configure your browser to allow all cookies from classicalarchives.com
- How do I cancel my subscription?
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How-to's
- Overview
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Music Problems
- How do I download music?
  - If your computer supports it, install our Download Manager, which can download your MP3s with one click.
- Selecting your preferred music player
- Enabling pop-ups for our web player
- No sound
  - To play our content, please install the Flip4Mac Quicktime plug-in:
    - 1) Go to the Flip4Mac Quicktime plug-in page
    - 2) Click Download.
    - 3) Follow the on-screen instructions to save the file to your computer.
      (Safari users: the file will be downloaded to your desktop by default.)
    - 4) When it finished downloading, the file should expand automatically.
      (If it doesn't, double-click it to mount the disk image and extract the .mpkg file.)
    - 5) Click the .mpkg file to run the installer.
    - 6) Restart your computer.
- I get an error from my music player.
  - Our site only supports Windows, Mac, and Linux.

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