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Player Problems
- The web player is stuck in "Initializing" or "Buffering" mode.
  - Step 1: Refresh the player window (by pressing "F5" on your keyboard).
  - Step 2: Close the player window.
  - Step 3: Now refresh our main site's page.
  - Step 4: Start the browser compatibility test.
  - Step 5: Start the player configuration test.
- Why are there pauses between tracks?
  - Due to limitations, in current music streaming technologies, there are pauses between tracks.
    
    Usually, this is not a problem when played from CD (CD players don't pause between tracks), but when streaming music on the web, gaps between tracks become more noticeable (particularly multi-movement works that were composed without pauses).
    
    We are exploring ways to reduce this gap (including pre-buffering the next track, before the current track is finished playing), but so far, we haven't been able to solve this industry-wide problem.
    
    We will continue to explore potential solutions as they present themselves.
- How do I allow pop-ups for the web player?
  - No configuration is needed.
    
    Our web player is already configured correctly, for all major web browsers, and should open automatically when you click a play button on our site.
    
    If that's not happening, you are probably running a 3rd-party pop-up blocker.
    Configure such blockers to allow pop-ups for www.classicalarchives.com
Subscription
- I can't log in.
  - 99% of the time, login problems are caused by 3 things:
    - You mistyped your email or password.
      (Your login credentials are space- and case-sensitive. Try again, slowly and carefully.)
    - You typed a different email or password then what's in your membership.
      (Do you have multiple emails? Try another one.)
    - You're not registered with our site.
      (Register first. Then log in.)
  - The remaining 1% are caused by things like browser security settings, or site maintenance.
- I didn't receive my email-verification email.
  - Please check your email spam/junk folder; legitimate emails are often placed in such folders.
  - If the email is not in your spam/junk folder, your email provider probably deleted it before it reached your inbox.
  - You may resend the verification email.
- I didn't receive my purchase receipt.
  - Please check your email spam/junk folder. Legitimate emails are often placed in such folders.
  - If the email is not in your spam/junk folder, your email provider probably deleted it before it reached your inbox.
  - You may print a receipt from your purchase history page.
- I am constantly being asked to log in.
  - Your browser cookies (which keep you logged in) are not being sent back to us, by your browser.
    - Make sure your computer's clock is set to the correct date and year.
    - Configure your security programs to allow all cookies from classicalarchives.com
      - Contact the company you purchased your security program from, for exact instructions on allowing cookies.
        
        Norton Customer Service
        
        McAfee Customer Service
        
        AVG Customer Service
    - Configure your browser to allow all cookies from classicalarchives.com
- How do I cancel my subscription?
  - You may cancel your subscription from the cancel page.
How-to's
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- Albums
- Playlists
Music Problems
- How do I download music?
  - If your computer supports it, install our Download Manager, which can download your MP3s with one click.

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Player Problems

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Music Problems