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Player Problems
- The web player is stuck in "Initializing" or "Buffering" mode.
  - Step 1: Refresh the player window (by pressing "F5" on your keyboard).
  - Step 2: Close the player window.
  - Step 3: Now refresh our main site's page.
  - Step 4: Start the browser compatibility test.
  - Step 5: Start the player configuration test.
- Why are there pauses between tracks?
  - Due to limitations, in current music streaming technologies, there are pauses between tracks.
    
    Usually, this is not a problem when played from CD (CD players don't pause between tracks), but when streaming music on the web, gaps between tracks become more noticeable (particularly multi-movement works that were composed without pauses).
    
    We are exploring ways to reduce this gap (including pre-buffering the next track, before the current track is finished playing), but so far, we haven't been able to solve this industry-wide problem.
    
    We will continue to explore potential solutions as they present themselves.
- How do I allow pop-ups for the web player?
  - No configuration is needed.
    
    Our web player is already configured correctly, for all major web browsers, and should open automatically when you click a play button on our site.
    
    If that's not happening, you are probably running a 3rd-party pop-up blocker.
    Configure such blockers to allow pop-ups for www.classicalarchives.com
- Why the player doesn't start automatically on Google Chrome?
  - Chrome recently changed their auto-play policy. This may prevent your player to start playing automatically as it opens after you select a track to play.
    
    To configure Chrome to start playing automatically, please do the following, while you're viewing this page:
    - * click the lock icon to the left of "classicalarchives.com" in the address bar
    - * click on "Site settings"
    - * to the right of "Sound", select "Allow"
    - * close the settings tab
    - * close the Queuing Player window (if it was opened), and reload the Classical Archives page
Sonos
- How do I set up access on Sonos?
  - Please note that an active subscription is needed to access Classical Archives on Sonos.
    
    Please open your Sonos controller, and then:
    - * click "... More" at the bottom
    - * click "Add Music Services"
    - * scroll down and click on "Classical Archives"
    - * click "Add to Sonos"
    - * click on "I already have an account"
    - * click "Authorize", you will be redirected to the Classical Archives login page
    - * enter your email and password (the same as you've selected during your sign-up), and click "Log In"
    Now return back to your Sonos controller, and you should see Classical Archives added to the list of services, after you'll click on "Browse" at the bottom.
Subscription
- I can't log in.
  - 99% of the time, login problems are caused by 3 things:
    - You mistyped your email or password.
      (Your login credentials are space- and case-sensitive. Try again, slowly and carefully.)
    - You typed a different email or password then what's in your membership.
      (Do you have multiple emails? Try another one.)
    - You're not registered with our site.
      (Register first. Then log in.)
  - The remaining 1% are caused by things like browser security settings, or site maintenance.
- I didn't receive my email-verification email.
  - Please check your email spam/junk folder; legitimate emails are often placed in such folders.
  - If the email is not in your spam/junk folder, your email provider probably deleted it before it reached your inbox.
  - You may resend the verification email.
- I didn't receive my purchase receipt.
  - Please check your email spam/junk folder. Legitimate emails are often placed in such folders.
  - If the email is not in your spam/junk folder, your email provider probably deleted it before it reached your inbox.
  - You may print a receipt from your purchase history page.
- I am constantly being asked to log in. / What are the browser cookies and how do I enable them?
  - Your browser cookies (which keep you logged in) are not being sent back to us, by your browser.
    - Make sure your computer's clock is set to the correct time, date and year.
    - Configure your browser to allow all cookies from classicalarchives.com
      Click here for instructions on enabling cookies in your browser.
    - Configure your security programs to allow all cookies from classicalarchives.com
      - Contact the company you purchased your security program from, for exact instructions on allowing cookies.
        
        Norton Customer Service
        
        McAfee Customer Service
        
        AVG Customer Service
- How do I cancel my subscription?
  - You may cancel your subscription from the cancel page.
How-to's
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Music Problems
- How do I download music?
  - If your computer supports it, install our Download Manager, which can download your MP3s with one click.

Help

Player Problems

Sonos

Subscription

How-to's

Music Problems